Status and Timing of Identity Verification in Trendo
In Trendo, the status of your identity verification will be determined in the shortest possible time.
You can check your verification status through the trading platform in the Profile section.
Different Identity Verification Statuses in Trendo
Identity Not Verified
If your identity verification is not completed, the status "Not Verified" will appear next to your username.
This status may occur due to one of the following reasons:
a) No documents have been uploaded or verified for identity verification.
In this case, "Not Verified" will appear next to the identification and address verification. Please upload the required documents via your profile.
b) The uploaded identification document is under review.
In this case, the status will show "Pending." Our team will review your documents within 1 to 24 hours and notify you of the result via notification and message.
Identification Document Verified
Once your identification document has been uploaded and verified, you will need to enter your address information.
Identification Document Rejected
If your document is rejected, please address the issues mentioned and re-upload the documents.
Identification Document Verified, but Address Verification Pending
Ensure that your address information, including country, city, and other details, is entered accurately.
The address information must be correct to ensure that prizes and other services are delivered properly.
Verified User
This status is displayed when all verification steps have been successfully completed, and your account is fully verified.
Important Notes for Identity Verification
Email Verification
If your email is not verified (indicated by a red status), please follow these steps:
Check your email to ensure its accuracy.
Click the "Continue" button (note that you should click it only once).
Check your email and click on the "Verify My Email" option.
Phone Number Verification
After uploading your identification document, enter your phone number without the leading zero.
Click "Continue" and enter the code sent to you to verify your phone number.
Identity Verification Review Time in Trendo
Generally, the review time for identification documents is between 1 to 24 hours.
Once your documents are uploaded, your verification status will be notified to you via notification and message.
If your documents are rejected, you can re-upload them after correcting the mentioned issues.
If you need assistance, please contact the 24/7 support team.
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